The occurrence of Epson error code 0x97 is usually a result of an internal hardware issue of the printer. Besides, a motherboard malfunction can also trigger this error. You can follow the below-mentioned troubleshooting steps to resolve the issue: Turn off the printer and disconnect the power adapter of the printer from the electric socket. Open the printer access door and check if there is any jammed paper. If you find any jammed paper inside, grab it with both hands and remove it gently while ensuring that no paper traces are left inside. Clean the printhead. Use a cloth soaked with lukewarm water to clean the printhead and fix it back. Close the printer access door and connect the power adapter of the printer to the electric socket.